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In this course, participants will learn to apply several practical, systematic methods for analyzing incidents and problems to uncover root causes. Understanding of these techniques will be reinforced by classroom exercises.
By the end of this course, you will be able to: Learn how to initiate a root cause analysis and gather data for investigating process and non-process incidents Demonstrate how to collect data through interviews and analysis Apply powerful techniques to identify and know the difference between symptoms and root causes Learn to know when to use the appropriate technique in root cause identification Learn how to avoid future incidents by developing appropriate recommendations to address causal factors and root causes Develop a process to identify systemic problem areas
This course is aimed at people who are practicing Business Analysts or who have had previous Business Analysis training. It is recommended that participants complete the BA01: Business Analysis Essentials course prior to enrolling or have equivalent experience.