Brian is a Global Master Trainer for ITSM, ITIL, ISO 2000, Cloud Computing and Virtualization, Lean IT, DevOps, Agile,Scrum, Scrum Master, VeriSM, ITIL Foundations V4, ITIL 4 Managing Professional, ITIL 4 Transition Managing Professional.
Member of Cloud Credential Council (CCC)
Trained, Audited and Consulted for numerous organizations such as Federal Government branches, State and Provincial Government branches in the United States and Canada as well as Fortune 500 organizations on ITSM best practices solutions along with compliance standards.
Brings a vast knowledge for process workflows, roles, responsibilities, activities, and technology and process integration to teams for their ITSM, Cloud Computing and Virtualization projects. Also identifies the business needs and expectations of ITSM projects and how people, process, technology and management must work to fulfill these needs.
Frequent speaker at ITSMF local chapters in the United States and Canada.
Within her third career, Carol has brought all of her work experience and past education to her current training passion. Starting as a Corporate Accountant, then a Petroleum industry Terminal Automation Expert, and then a trainer, she can relate to a wide variety of students and provide numerous scenarios that affirm any learning concept she is presenting.
Some consider her a “driven” trainer, and she regularly suggests homework and research assignments to her students.
As a 25 year MCT veteran, she brings the evolution of technology to her training sessions, and often related other concepts and technologies to the topic at hand.
I graduated from Utica College of Syracuse University in 2007 with a Bachelors in Math Education specializing at the Secondary level. During my final year I became Resident Director of “A Better Chance” education house at Hamilton College in Clinton, New York, which I ran for 2 and a half years. This program specializes in being the preeminent resource for identifying, recruiting, and developing leaders among young people of colour throughout the United States. Since then, I have focused on teaching and developing computer technology and software. I previously worked with Saboy Solutions as a consultant, educating property management companies in database software specially designed for residential and commercial use.
Jamie has been working in the IT industry and training for over 25 years. He focuses primarily on cyber security, network administration, applications, and cloud-based administration. His clients range from national organizations to independent small businesses. Jamie’s years of both classroom and practical experience have provided him with the ability to deliver training to a wide variety of skill levels, from the computer novice to IT professionals. He prides himself on delivering training in a comfortable, relaxed atmosphere.