Carol Miller
Within her third career, Carol has brought all of her work experience and past education to her current training passion. Starting as a Corporate Accountant, then a Petroleum industry Terminal Automation Expert, and then a trainer, she can relate to a wide variety of students and provide numerous scenarios that affirm any learning concept she is presenting.
Some consider her a “driven” trainer, and she regularly suggests homework and research assignments to her students.
As a 25 year MCT veteran, she brings the evolution of technology to her training sessions, and often related other concepts and technologies to the topic at hand.
Interests
“Knowledge should be shared”. Many students ask me ‘why’ I create videos, provide extra examples, reference additional materials for them, and that is my response “Knowledge should be shared”. When a student understands that there is always ‘more’ it gives them a goal, to keep working, keep learning, and keep growing in the field. Knowledge and training are never stagnant and keeps us challenged each and every day!
Qualifications
A highly credentialed IT professional with extensive Microsoft and cloud expertise, holding certifications including Microsoft 365 Administrator, Microsoft Data Loss Protection and Compliance Administrator Associate, Azure Administration Associate, Azure Networking Associate, Power BI Data Analyst Associate, and Microsoft 365 Endpoint Administrator Associate. Also certified as a CompTIA CTT+ Trainer, with deep experience as a subject matter expert (SME) for multiple industry certification tracks.
Recognized as an SME and content author for the IC3 Certification program and the CompTIA CTT+ certification exam, as well as the author of the Exam Cram Reference book for the CIW Foundations exam published by Coriolis Publishing (Texas). Awarded the Top Student Award by Microsoft® Canada and Loyalist College for outstanding achievement in micro‑computer studies.
Extensive experience designing and delivering technical and accessibility‑focused training, including accessible Office documents, PDFs, forms, and website design. Proven success developing courseware, labs, and instructor materials for high‑security and enterprise environments, including the RCMP Cybercrime Unit, the Department of National Defence (Victoria, BC), and private‑sector organizations such as Weetabix Canada. Additional experience includes consulting on server rollouts, security disaster recovery, database migrations, and delivering Microsoft Office training for educators and national organizations.