Course Catalogue

Effective Business Writing (second edition)

Though businesses increasingly rely on technology, technological skills alone do not guarantee success in the workplace. You must still develop your ideas, express them clearly, and persuade others of their viability. This course offers effective strategies to sharpen your writing skills by structuring your ideas logically, exercising diplomacy in letters and reports, and shaping your arguments. In contemporary business environments, information overload makes it necessary for you to communicate clearly and concisely. Trying to make sense of a disorganized email message can be frustrating given the number of emails you have to answer daily. By analyzing your audience, organizing your writing, and employing effective persuasive techniques, your writing will make an impact.

Effective Time Management (second edition)

Time is a form of currency, and the ways you talk about it illustrate its value: people say ?Time is money,? and ?My time was well spent,? or ?It's a waste of time.? Like most professionals, you've probably struggled with managing time effectively. In this course, you will acquire day-to-day time-management tools that will help you more effectively use your time so you can direct your energy towards fulfilling your short- and long-term professional and personal goals. Your time is a precious and limited resource. Too often, you may feel frustrated that there aren't enough hours in the day to accomplish everything you hope to do. Effective time managers enjoy the satisfaction of directing their talents and energy towards productive, goal-centered activities. By identifying improved time

Technical Report Writing

After completing this course, students will be able to: • Communicate more effectively with collaborative writing tools and techniques • Recognize and apply grammatical best practices • Leverage concepts in sentence and paragraph construction • Structure agendas, emails, business proposals, and business reports

Coaching for Results (Second Edition)

In this course, you will build a foundation for coaching, establish a coaching process, execute a coaching plan, and explore strategies for coaching in different business scenarios.

Customer Service (Second Edition)

As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions.

Developing Yourself as a Leader (Second Edition)

You have transitioned from an individual contributor to a manager, or as an individual contributor, you've acquired practical skills to enhance your leadership abilities.

Effective Interpersonal Communication for Business Professionals

To be successful in the workplace, you must be able to effectively communicate and cooperate with coworkers and external people.

Effective Management (Second Edition)

To perform the job well, the manager must understand the different roles of everyone involved on the team, and be trained in developing the capabilities of all team members and addressing issues as soon as they surface. In this course you will gain an understanding of the basic fundamentals of becoming an effective manager for your team.

Effective Presentations (Second Edition)

The ability to deliver presentations is vital to achieving advancement for yourself and for your ideas. Few skills in life will contribute to your success as much as presentation skills. Without a dynamic and coherent presentation, even stellar ideas can fail to convince your audience.

Emotional Intelligence for Business Professionals (Second Edition)

. In this course, you'll explore strategies to increase your awareness of your emotions, develop your ability to manage your emotions, and improve your social skills.

Employee Motivation and Performance Management

Motivation has a profound effect on employees' productivity and performance. An organization improves its likelihood of success by maintaining a motivated work force. As a leader within your organization, you share in the responsibility of motivating your employees.

Excellence in Customer Service (Advanced)

As a customer service representative, you're expected to handle every customer that comes your way. To be effective, you need not only knowledge of the products or services your company sells, but also people skills that will help you interact with customers in a positive and professional manner.

Facilitating Meetings Effectively

Effective facilitators know how to take charge of meetings and lead groups toward successfully completing their work objectives.

Managing Conflict (Second Edition)

An organization improves its likelihood of success by effectively managing conflict. As a leader within your organization, you share in that responsibility. This course will help you cultivate the skills necessary to help manage conflict and ultimately to decrease the presence of conflict in the workplace.

Practical Leadership (Second Edition)

You have developed skills to be successful in your field. In this course, you will learn the practical skills you need to be an effective leader in your organization.

Problem-Solving Skills (Second Edition)

Problem-Solving Skills (Second Edition) focuses on eliminating corporate problems. Approaches to problem solving are defined, along with traits of good problem solvers and the company cultures that influence them.

Communication for Results

Writing well is an essential skill set in today’s technology driven organizational. The skill set is not natural and only comes when the author takes the time to learn and the use processes to compose professionally and effectively.

Microsoft Access 2019/2021 - Part 1

Data is everywhere. Most job roles today involve some form of data management. Virtually everyone is affected in some way by the need to manage data. A relational database application such as Microsoft Office Access can help you and your organization with this task. This course is the first part of a three-course series that covers the skills needed to perform database design and development in Access.

Microsoft Access 2019/2021 - Part 2

In this course, you will expand your knowledge of relational database design,promote quality input from users, improve database efficiency, promote data integrity, implement advanced features in tables, queries, forms, and reports. This course is the second part of a three-course series that covers the skills needed to perform database design and development in Access 2019/2021.

Microsoft Access 2019/2021 - Part 3

This course is the third part of a three-course series that covers the skills needed to perform basic database design and development in Access 2019/2021. This course focuses on managing the database and supporting complex database designs, including import and export of data; using action queries to manage data; creating complex forms and reports; macros and Visual Basic for Applications (VBA); and tools and strategies to manage, distribute, and secure a database.

Microsoft Excel 2016/2019 - Data Analysis with PivotTables

Advances in technology have made it possible to store ever-increasing amounts of data. Along with this, the need to analyze that data and gain actionable insight is greater than ever. Participants already have experience working with Excel and creating basic PivotTables to summarize data. But Excel is capable of doing much more. Being able to harness the power of advanced PivotTable features and create PivotCharts will help participants gain a competitive edge. Participants will not only be able to summarize data to analyze, but also organize the data in a way that can be meaningfully presented to others. This leads to data-driven business decisions that have a better chance for success for everyone involved.

Microsoft Excel 2016/2019 - Data Analysis with Power Pivot

We are now living in the age of big data. Data is being collected all the time and for increasingly detailed transactions. This can lead to an overwhelming amount of data, which brings about a need for people who can analyze large amounts of data quickly. Fortunately, Excel provides Power Pivot to help you organize, manipulate, and report on your data in the best way possible. Since a tool is only as good as the person using it, it is important to gain a solid understanding of Power Pivot to maximize your effectiveness when analyzing data.

Microsoft Excel for Office 365 - Data Analysis with PivotTables (v1.1)

Advances in technology have made it possible to store ever-increasing amounts of data. Along with this, the need to analyze data and gain actionable insight is greater than ever. You already have experience working with Microsoft Excel and creating basic PivotTables to summarize data. But Excel is capable of doing much more. Being able to harness the power of advanced PivotTable features and create PivotCharts will help you to gain a competitive edge.

Microsoft 365 for the Web (with Teams, SharePoint, and OneDrive) v3.0

This course is an introduction to Microsoft 365 in a cloud-based environment. Using the Microsoft 365 suite of productivity apps online, users can easily communicate and collaborate through Microsoft Teams messaging and meeting functionality and Outlook email. When you create a team, the Microsoft SharePoint team site provides a central storage location for accessing and modifying shared documents. Each user also receives individual document storage through OneDrive for Business. Teams can provide a central hub for working with shared documents in the familiar apps?Word, PowerPoint, and Excel?as an alternative to installing the Microsoft 365 Desktop applications.

Microsoft Excel for Office 365 - Data Analysis with PowerPivot (v1.1)

Microsoft Excel for Office 365 or Office 2019: Dashboards [v1.1]

Today's world runs on data more than ever before and that's a trend not likely to change, or even slow down, any time soon. With the tremendous amount of available data, the ability to make sense of it continues to be an ongoing challenge. You already know how to use Excel to perform simple calculations and modify worksheets to make them easier to read, interpret, and present to others. But Excel is capable of doing so much more. To gain a truly competitive edge, you need to be able to extract actionable organizational intelligence from your raw data, and present it in a visually compelling format that enables decision makers to view key trends and gain insights. And that's exactly what this course aims to help you do.

Microsoft Office Excel 2019/2021 Part 1

This course aims to provide you with a foundation for Excel knowledge and skills, which you can build upon to eventually become an expert in data manipulation. Excel can help you organize, calculate, analyze, revise, update, and present your data in ways that will help the decision makers in your organization steer you in the right direction. It will also make these tasks much easier for you to accomplish, and in much less time, than if you used traditional pen-and-paper methods or non-specialized software.

Microsoft Office Excel 2019/2021 Part 2

This course builds upon the foundational knowledge presented in the Microsoft Office Excel 2019/21: Part 1 course and will help start you down the road to creating advanced workbooks and worksheets that can help deepen your understanding of organizational intelligence. The ability to analyze massive amounts of data, extract actionable information from it, and present that information to decision makers is at the foundation of a successful organization that is able to compete at a high level.

Microsoft Office Excel 2019/2021 Part 3

This course builds upon the foundational and intermediate knowledge presented in the Microsoft Office Excel 2019: Part 1 and Microsoft Office Excel 2019: Part 2 courses to help you get the most of your Excel experience. The ability to collaborate with colleagues, automate complex or repetitive tasks, and use conditional logic to construct and apply elaborate formulas and functions will put the full power of Excel right at your fingertips. The more you learn about how to get Excel to do the hard work for you, the more you'll be able to focus on getting the answers you need from the vast amounts of data your organization generates.

Microsoft Office PowerPoint 2019/2021: Part 1

How do you grab and maintain an audience's focus when you're asked to present important information? By being clear, organized, and engaging. And, that is exactly what Microsoft Office PowerPoint 2021 can help you do. Today's audiences are tech savvy, accustomed to high-impact multimedia content, and stretched for time. By learning how to use the vast array of features and functionality contained within PowerPoint 2021, you will gain the ability to organize your content, enhance it with high-impact visuals.

Microsoft Office PowerPoint 2019/2021: Part 2

Meetings, instruction, training, and pitches are all part of our daily lives. We are often called upon to deliver presentations with little notice, at multiple venues, and with varying requirements. Given all the variables, it may seem an overwhelming task to deliver your content on time, to all audiences, and to only those who need to see it. Oh, and by the way, you need to make it interesting, informative, and memorable. Microsoft PowerPoint 2021 provides you with all these tools that can help you.

Microsoft Office Word 2019/2021: Part 1

Microsoft Word 2021 is designed to help you move smoothly through the task of creating professional-looking documents. Its rich features and powerful tools can make your work easy, and even fun. In this course, you'll learn how to use Word 2021 to create and edit simple documents; format documents; add tables and lists; add design elements and layout options; and proof documents.

Microsoft Visio 2019/2021 - Part 1

From the earliest eras of human existence, visual images have been used to represent knowledge, data, and information. Beginning with the Paleolithic cave paintings and continuing to today's most complex computer networks, these images leverage the ability of the human brain to rapidly perceive patterns and trends from visual representations. In today's workplace, visual diagrams are an essential part of communication, from road maps to sales flows to process charts.

Microsoft Visio 2019/2021 - Part 2

Microsoft Visio stands out among similar applications because of its unique ability to draw a wide variety of diagrams, flowcharts, workflows, and organization structures anything that can be represented by shapes connected by lines. Today, Visio is well integrated with other members of the Office family as well as Microsoft's cloud-based services. This greatly enriches the sharing and publishing of Visio drawings.

Microsoft Windows 11: Using Windows 11

Whether you're new to computers or have used them in the past, this class will help you become more comfortable using Windows 11 by familiarizing you with the Windows 11 user interface and its basic capabilities. In this course, you will explore Windows 11 and learn how to work with locally installed apps and cloud-based apps, browse the Internet, and manage basic Windows 11 settings.

Microsoft Project 2019/2021: Part 2

This course covers the advanced knowledge and skills a project manager needs to update a project plan in Project during the execution, monitoring, and controlling phases of a project. In other words, once your project plan is approved by the project sponsor, this course will enable you to manage the project so that it is completed on time, within budget, and according to scope.

Microsoft Publisher for Office 2019/2021

Microsoft Publisher for Office 365 is a desktop publishing software application capable of producing greeting cards, certificates, newsletters, and other printed publications. Publisher offers a large selection of ""building blocks"" that can be dragged into your documents, helping you to create page elements such as calendars, newsletter sidebars, and borders. Publisher integrates online sharing and mail merge features, which are handy when you need to send publications.

Microsoft Teams for Business Users

This course is designed to help you master Microsoft Teams, the key communications tool in the suite of Microsoft 365 productivity apps. Microsoft Teams enables individuals and organizations to chat, share ideas, collaborate on files, and essentially, work together. You can use Teams to have a quick chat with a colleague, participate in a virtual meeting, make an online call, and share files and resources. The Microsoft Teams app is available in three versions: a desktop app, a web app, and a mobile app. Once you are familiar with the Teams desktop app, you can easily transfer that knowledge and work in the web and mobile apps to take advantage of connecting through Teams wherever your work takes you.

Microsoft Project 2019/2021: Part 1

Welcome to Microsoft Project 2019/2021: Part 1. This course is designed to familiarize you with the basic features and functions of Microsoft Project so you can use it effectively and efficiently in a real-world environment. This course covers the critical knowledge and skills a project manager needs to create a project plan with Project during the planning phase of a project. In other words, if your supervisor assigns you to lead a project, this course will enable you to draft a project plan with Project and share it with your supervisor (and others) for review and approval.

Microsoft Project 2016 - Part 2

Welcome to Microsoft Project 2016: Part 2. This course is designed to familiarize you with the advanced features and functions of Microsoft Project Professional 2016 so that you can use it effectively and efficiently in a real-world environment.

Microsoft Project 2016 - Part 1

This course is designed to familiarize students with the basic features and functions of Microsoft Project Professional 2016 so they can use it effectively and efficiently in a real-world environment.

Microsoft Power BI: Data Analysis Practitioner (Second Edition) (v1.3)

Creating data-backed visualizations is key for data scientists, or any professional, to explore, analyze, and report insights and trends from data. Microsoft Power BI software is designed for this purpose. Power BI was built to connect to a wide range of data sources, and it enables users to quickly create visualizations of connected data to gain insights, show trends, and create reports. Power BI's data connection capabilities and visualization features go far beyond those that can be found in spreadsheet.

Microsoft Power BI: Data Analysis Professional (Second Edition) (v1.3)

Creating data-backed visualizations is key for data scientists, or any professional, to explore, analyze, and report insights and trends from data. Power BI was built to connect to a wide range of data sources, and it enables users to quickly create visualizations of connected data to gain insights, show trends, and create reports. Power BI's data connection capabilities and visualization features go far beyond those that can be found in spreadsheets, enabling users to create compelling and interactive work

Microsoft Office Word 2019/2021: Part 2

In this course, you will work with features such as formats, styles, and templates to create professional documents with a consistent look and feel. You will add visual interest to your documents by using the tables and charts features. Quick Parts and templates provide efficiency and consistency when adding content, and long complex documents can be simplified and managed in Master Documents. Finally, you will use the mail merge feature to automate sending individual letters to customers.

Microsoft Office Word 2019/2021: Part 3

Microsoft Word enables you to do far more than simple word processing. Word includes advanced image manipulation tools, collaboration features, cross-referencing and linking tools, entry forms and data collection, security features, and tools to automate document production.

Microsoft OneNote for the Desktop

Microsoft Outlook 2019/2021: Part 1

Microsoft Outlook 2019/2021: Part 2

In this course, you will customize command sets, configure mail accounts, set global options, perform advanced searches, apply filters to intercept mail and control spam, create rules to automate mail management tasks, work with calendars and contacts, manage tasks, preserve data with archives and data files, as well as share and delegate access to your Outlook items.

Getting the Most from Your Documents and Presentations with GenAI

Generative Artificial Intelligence (GenAI) tools like ChatGPT, Copilot, Gemini™, and Claude have revolutionized the way business users approach their work. These tools enhance productivity by speeding up tasks and offering creative solutions.

Getting the Most from Your Spreadsheets with GenAI

No matter what spreadsheet software you use, what the data is about, or how it's structured, you can use freely available generative AI tools to enhance your productivity and help you find solutions to problems that can guide crucial business decisions.

Foxit Phantom PDF - 1

This first course will take the attendees from the creating of a Foxit PDF, into editing, and then delivering the documents.

Foxit Phantom PDF - 2

There are many authors of PDF documents that want to take their knowledge of FOXIT to the next level.   This course will allow those authors to become professionals in the FOXIT product.

Foxit Phantom PDF - Forms

This one-day course will provide attendees with the skill set to be able to create simple to complex forms using Foxit Editor.  Attendees will learn the ‘how’ and maybe the more important the ‘why’ to create forms.  Students will be provided will a series of documents that they will review before sending to Foxit to be made into workable, sensible, concise and accurate PDF forms

Power BI for Data-driven Decision Makers

As data acquisition, access, analysis, and reporting are interwoven with our businesses and lives, more and more data is collected about business and personal activities. This abundance of data and the computing power to analyze it has increased the use of data analysis and data visualization across a broad range of job roles. Decision makers of all types, including managers and executives, must interact with, interpret, and develop reports based on data and analysis provided to them. Microsoft Power BI software is designed for data analysis and the creation of visualizations. Data analysts prepare data, perform initial analysis, and create visualizations that are then passed to business data decision makers. These decision makers can use Power BI's tools to explore the data, perform further analysis to find new insights, make decisions, and create customized reports to share their findings.

Power BI Dashboard in a Day

A one-day, hands-on workshop for business analysts that covers the full capabilities of Power BI.

VBA with Microsoft Excel (v1.2)

VBA (Visual Basic for Applications) enables you to enhance and extend the capabilities of Microsoft Excel and other applications in the Microsoft 365 application suite. You can use VBA to perform tasks that would be difficult or impossible to do using only worksheet functions, and you can automate a wide range of tasks so they can be performed faster, more consistently, and with less effort than performing them manually. This course will give you a good foundation for understanding, creating, and using VBA in your own Excel workbooks. You will learn how to use the macro recorder effectively, as well as how to write your own VBA code from scratch. You will use tools built into Excel to explore and learn VBA's capabilities and to optimize and debug your code.

Adobe Acrobat Pro DC - Advanced

In this course, students will use Adobe Acrobat Pro DC to convert technical documents to PDF files, enhance PDF documents, create interactive PDF forms, and prepare PDF files for commercial printing.

Adobe Acrobat Pro DC - Introduction

Adobe Acrobat Pro DC puts the power of the Portable Document Format, literally, at your fingertips. By taking advantage of the functionality and features available in Acrobat, you will ensure the integrity of your documents regardless of who views them.

Crystal Reports 2016 - Part 1

In this course, students will create a basic report by connecting to a database and modifying the report's presentation.

Crystal Reports 2016 - Part 2

In this course, students will create complex reports & data sources using the tools in Crystal Reports 2016. Students will not only create more complex reports including sub-reports and cross-tabs, but will also increase their speed and efficiency.

Crystal Reports 2020: Part 1

Organizations use reporting tools to access data sources and generate customized reports. SAPCrystal Reports 2020 enhances report building and report processing techniques with a variety of features that add value to a presentation. In this course, you will create a basic report by connecting to a database and modifying the report's presentation. Data presented without any formatting or structure holds little or no meaning for interpretation. Crystal Reports 2020 helps you build advanced reports with ease.

Crystal Reports 2020: Part 2

In this course, you will create complex reports and data sources using the tools in Crystal Reports 2020. You will use subreports and cross-tabs, SQL queries.. By creating subreports, cross-tabs, and running totals, you will turn raw data into meaningful, customized reports that will help your business run more smoothly.

Data Analysis and Visualization with Microsoft Excel [v1.1]

Technology and the data that it both collects and makes accessible is now interwoven with businesses and lives. The era of "big data" has exploded due to the rise of cloud computing, which provides an abundance of computational power and storage, enabling organizations of all sorts to capture and store data. Leveraging that data effectively can provide timely insights and competitive advantage. Analyzing data to find issues, insights, and opportunities is now a critical part of many job roles. Beyond the analysis, data analysts in all job roles must be able to effectively present and communicate their findings in visually compelling ways. Microsoft Excel is designed for this purpose. Excel can connect to a wide range of data sources, perform robust data analysis, and create diverse and robust data-driven visualizations to show insights and trends, as well as create reports. These capabilities enable people who use Excel for data analysis to turn data into thoughtful action.

Microsoft Project 2016 - Part 1

This course is designed to familiarize students with the basic features and functions of Microsoft Project Professional 2016 so they can use it effectively and efficiently in a real-world environment.

Microsoft Project 2016 - Part 2

Welcome to Microsoft Project 2016: Part 2. This course is designed to familiarize you with the advanced features and functions of Microsoft Project Professional 2016 so that you can use it effectively and efficiently in a real-world environment.

Microsoft Project 2019/2021: Part 1

Welcome to Microsoft Project 2019/2021: Part 1. This course is designed to familiarize you with the basic features and functions of Microsoft Project so you can use it effectively and efficiently in a real-world environment. This course covers the critical knowledge and skills a project manager needs to create a project plan with Project during the planning phase of a project. In other words, if your supervisor assigns you to lead a project, this course will enable you to draft a project plan with Project and share it with your supervisor (and others) for review and approval.

Microsoft Project 2019/2021: Part 2

This course covers the advanced knowledge and skills a project manager needs to update a project plan in Project during the execution, monitoring, and controlling phases of a project. In other words, once your project plan is approved by the project sponsor, this course will enable you to manage the project so that it is completed on time, within budget, and according to scope.

Microsoft Visio 2019/2021 - Part 2

Microsoft Visio stands out among similar applications because of its unique ability to draw a wide variety of diagrams, flowcharts, workflows, and organization structures anything that can be represented by shapes connected by lines. Today, Visio is well integrated with other members of the Office family as well as Microsoft's cloud-based services. This greatly enriches the sharing and publishing of Visio drawings.

Microsoft Visio 2019/2021 - Part 1

From the earliest eras of human existence, visual images have been used to represent knowledge, data, and information. Beginning with the Paleolithic cave paintings and continuing to today's most complex computer networks, these images leverage the ability of the human brain to rapidly perceive patterns and trends from visual representations. In today's workplace, visual diagrams are an essential part of communication, from road maps to sales flows to process charts.

55215 SharePoint Online Power User

This course delivers the complete site owner story from start to finish in an engaging and practical way to ensure you have the confidence to plan and create new sites or manage your existing sites in SharePoint Online.

55301 Mastering Microsoft Project 2019

This course is intended for those interested in expanding their knowledge base and technical skills about Microsoft Project. Starting with the basic concept, you will gain hands-on experience with all the functions needed to plan and manage a small to medium-size project, including how to level resources and capture both cost and schedule progress.

Creating Accessible Excel Spreadsheets

The objective of this course is to immerse students into accessibility issues and how to create easy to read and accessible Excel spreadsheets.

Creating Accessible Documents with Microsoft Word

During this one-day course students will interact with a variety of Word documents and review components that would render the document inaccessible.

Creating Accessible PDF Forms

The use of PDF forms is popular within industry today. This course will not teach students how to make a PDF form, but rather how to make a PDF form that is accessible for everyone.

Creating Accessible PDFs using Adobe Acrobat PRO XI or DC

This one day session takes accessible document preparation to the next level. During this course students will move from creating simple Office documents, to PDF documents that are fully accessible and meet the current mandates. Attendees will learn a variety of techniques to make documents accessible and also learn about the pitfalls to avoid along the way.

Creating Accessible PowerPoint Presentations

This one-day course will take students into detailed feature of PowerPoint to insure accessible presentations. Attendees will work with some advanced tools and include narration and subtitling for both visually impaired and hearing-impaired audiences.

Creating Accessible Visio Diagrams

This course is to provide attendees with the basic concepts and compliances to meet current accessibility dictated by government branches.

Foxit Creating Accessible PDF Files using Foxit Editor Pro

This one day course will expose attendees to the theory, best practises and the tools to create an accessible PDF file using the Foxit application.

Getting the Most from Your Documents and Presentations with GenAI

Generative Artificial Intelligence (GenAI) tools like ChatGPT, Copilot, Gemini™, and Claude have revolutionized the way business users approach their work. These tools enhance productivity by speeding up tasks and offering creative solutions.

Getting the Most from Your Spreadsheets with GenAI

No matter what spreadsheet software you use, what the data is about, or how it's structured, you can use freely available generative AI tools to enhance your productivity and help you find solutions to problems that can guide crucial business decisions.

Project Management: Fundamentals of Predictive and Adaptive Methods

This course teaches the fundamentals of project management and its underlying structure and elements, including project phases, project life cycles, stakeholders, and areas of expertise. These, coupled with the ability to identify the project management processes that are recognized industry wide as good practice, will help you to apply effective project management techniques to improve the efficiency of your projects and ensure their success. This course is designed to cover various project management approaches and is not intended to focus on a single methodology or framework.

Agile Project Management Methodologies

Many organizations are incorporating different project management methodologies into their skill base. This course is designed for individuals who need to get started with agile concepts and practice. Basic planning is covered along with the various roles and responsibilities of customers and developers / practitioners. Learn about epics, stories, sprints, feature prioritization and value-driven delivery.

Project Management Professional Certification Training

The Project Management Professional Certification Prep course is an extensive program designed to equip learners with the knowledge and skills essential for effective project management. It covers a comprehensive range of topics that form the basis of the exam content outline, from fundamental concepts like understanding what a project is, to more complex subjects such as risk, procurement, and Stakeholder management.

Project Management Fundamentals

In this course, students will identify effective project management practices and their related processes. They will examine the elements of sound project management and apply the generally recognized practices to successfully manage projects.

Project Management Essentials

Project managers are always under severe pressure to complete projects on time and within budget. However, most projects fail to meet these demands, and, as a result, many projects are terminated early. Successful project management requires knowledge and experience. This course is designed to provide you with the generally recognized practices of project management to successfully manage projects.

Authorized Certified Associate in Project Management (CAPM)

Every career in project management has a beginning and that is the purpose of this course. You will learn the fundamentals of project management. This includes project performance, when to use the predictive or adaptive methodologies, business analysis domains, and frameworks, as well as the proper use of one of the various adaptive frameworks.

50255 Managing Windows Environments with Group Policy

The MS-50255 Managing Windows Environments with Group Policy course is a comprehensive group policy training program designed to equip IT professionals with the skills needed to effectively manage and automate the configuration of Windows operating systems using Group Policy. The course covers a wide range of topics, from the basics of configuration management to advanced techniques for troubleshooting and securing Windows environments.

55485 - Microsoft 365 Copilot Super User

This course is for students that are looking to learn how to use Copilot alongside their Microsoft 365 apps, the Power Platform and create new Copilot experiences in Copilot Studio and AI builder.

MS-4005 Craft effective prompts for Microsoft Copilot for Microsoft 365

Discover ways to craft effective and contextual prompts for Microsoft Copilot for Microsoft 365 that create, simplify, transform, and compile content across Microsoft 365 applications.

55399 Implementing and Managing Microsoft Intune

This three-day instructor-led course is aimed at modern device management professionals looking to manage their enterprise devices using Microsoft Intune. This course will cover Enrolment, Application Management, Endpoint Security and Windows Autopilot as well as Azure Active Directory Conditional Access and Identity Protection.

AZ-900T01 Microsoft Azure Fundamentals

The Microsoft Azure Fundamentals (2 Day) AZ-900 Training Course provides foundational knowledge of Microsoft Azure Cloud services and their benefits, cost, security, compliance tools and management. It also prepares you to pass the AZ-900: Microsoft Azure Fundamentals exam at the first attempt and the exam is included in the course price. Compared to the 1 day version of this course, this 2 day course provides additional time for delegates to participate in practical, hands-on lab exercises.

55234 SharePoint 2016 Site Collections and Site Owner Administration

This course is intended for power users and IT professionals who are tasked with working within the SharePoint 2016 environment and conduct site collection and site administration. This course is for an on-premise SharePoint environment.

55286 SharePoint 2019 Power User

The 55286 SharePoint 2019 Power User course revolves around SharePoint's on-premise version delivering the complete site owner story from start to finish in an engaging and practical way to ensure you have the confidence to plan and create new sites or manage your existing sites. Your goal is to learn how to make SharePoint relevant to your team by using a sites functionality to help you share information and collaborate with your colleagues.

55321 SQL Server Integration Services

This course is intended for IT professionals who need to learn how to use SSIS to build, deploy, maintain, and secure Integration Services projects and packages, and to use SSIS to extract, transform, and load data to and from SQL Server. This course is similar to the retired Course 20767-C: Implementing a SQL Data Warehouse but focuses more on building packages, rather than the entire data warehouse design and implementation.

PL-500T00 Microsoft Power Automate RPA Developer

Candidates for this course automate time-consuming and repetitive tasks by using Microsoft Power Automate. They review solution requirements, create process documentation, and design, develop, troubleshoot, and evaluate solutions. Candidates work with business stakeholders to improve and automate business workflows. They collaborate with administrators to deploy solutions to production environments, and they support solutions.

MS-4009 Extend Microsoft Copilot for Microsoft 365 with Copilot Studio

The MS-4009: Extend Microsoft Copilot for Microsoft 365 course teaches you to build Copilot Studio actions that enhance Microsoft Copilot's capabilities.

MS-4004 Empower your Workforce with Copilot for Microsoft 365 Use Cases

Students perform a series of hands-on exercises involving seven Use Cases - Executives, Sales, Marketing, Finance, IT, HR, and Operations. These exercises focus on using Copilot in various Microsoft 365 apps (such as Word, PowerPoint, Outlook, and so on) to complete a series of common business-related tasks pertaining to each Use Case.

MS-4007 Copilot for Microsoft 365 User Enablement Specialist

Discover the MS-4007: Copilot for Microsoft 365 User Enablement Specialist course, designed to fully equip you with strategies for embracing AI enhancements within your business environment.

DP-600 Microsoft Fabric Analytics Engineer

This course covers methods and practices for implementing and managing enterprise-scale data analytics solutions using Microsoft Fabric. Students will build on existing analytics experience and will learn how to use Microsoft Fabric components, including lakehouses, data warehouses, notebooks, dataflows, data pipelines, and semantic models, to create and deploy analytics assets.

55069 PowerShell for SQL Server Administrators

This course provides candidates with the knowledge and skills needed to use PowerShell for SQL Server administration. Students will learn how to manage day-to-day and scheduled maintenance tasks.

55123 Writing Reports with Report Builder and SSRS Level 1

In this course, students will continue their learning on the foundations of report writing with Microsoft® SQL Server® Report Builder and SSRS.

55128 Writing Reports with Report Builder and SSRS Level 2

In this course, students will continue their learning on the foundations of report writing with Microsoft® SQL Server® Report Builder and SSRS. The focus will be on report creation by connecting to a database and manipulating the data.

55133 PowerShell for System Center Configuration Manager Administrators

In this course, students learn how to access the PowerShell commands included with ECM 2203 and use them to perform configuration tasks for a primary site. Individual cmdlets will be used in working with objects such as Boundaries, Boundary Groups, Collections, Software Deployment, Patching, Compliance Settings, OSD Task Sequences, and many others. Basic scripting will also be covered so that students can learn how to put PowerShell to use when working with large sets of objects.

55215 SharePoint Online Power User

This course delivers the complete site owner story from start to finish in an engaging and practical way to ensure you have the confidence to plan and create new sites or manage your existing sites in SharePoint Online.

55238 SharePoint Online for Administrators

This course will introduce the audience to SharePoint Online Administration in Office 365 and explain and demonstrate the configuration options for SharePoint Online. The course is appropriate for existing SharePoint on-premises administrators and new administrators to Office 365 who need to understand how to correctly setup SharePoint Online for their company. The course will also help SharePoint on-premise administrators understand the differences between SharePoint on-premises and SharePoint Online.

55242 Microsoft Dynamics 365 Customization and Configuration

This course provides students with a detailed hands-on experience of setting up, customizing, configuring and maintaining the CRM components of Microsoft Dynamics 365. Attendees of this course will gain an in-depth understanding of the Dynamics 365 security model, learn how to customize the Dynamics 365 framework, create and maintain powerful workflows and business process flows and use solutions to package and deploy customizations across multiple Dynamics 365 environments. The course applies to both Business and Enterprise Editions of Dynamics 365 as well as Online and On-premise deployments.

55265 Microsoft® PowerApps

Students will be taught how to design, test and publish new apps that work with a variety of data sources. We will take users through a selection of well-crafted lessons to help them build new applications for their business.

55268 Microsoft Power Automate for End Users

This course delivers an instructor-led product showcase for Microsoft Flow from start to finish in an engaging and practical way. Flow is a diverse product, turning business processes into automated, consistent and visual workflows. Flow is designed to interweave the various products in Office 365 as well as connect to other on-premises and web-based solutions. This course will give you the confidence to select the right actions and workflow logic for your business workflows.

55301 Mastering Microsoft Project 2019

This course is intended for those interested in expanding their knowledge base and technical skills about Microsoft Project. Starting with the basic concept, you will gain hands-on experience with all the functions needed to plan and manage a small to medium-size project, including how to level resources and capture both cost and schedule progress.

55313 Administering Configuration Manager, Part 1: Fundamentals and Asset Management

This course is intended for IT professionals who are interested in expanding their knowledge about and technical skills in the management of Windows computers and other devices by using Microsoft Endpoint Configuration Manager Current Branch version 2203. In this course, students will learn Configuration Manager fundamentals and day-to-day asset-management tasks, such as gathering and reporting hardware inventory and software metering information. Students will also learn about the site system roles and other features required to deploy the Configuration Manager client software and how to prepare for implementing Configuration Manager's change-management features.

55315 Introduction to SQL Databases

This course is provided as an introductory class for anyone getting started with databases. It will be useful to programmers and other IT professionals whose job roles are expanding into database management. Students will learn fundamental database concepts through demonstrations and hands-on labs on a SQL Server instance. This material updates and replaces course Microsoft course 10985 which was previously published under the same title.

55316 Administering a SQL Database

This course will provide training in how to administer and maintain SQL Server, Azure SQL Database and other cloud-based SQL Server databases. IT professionals who work in environments where databases play a key role in their job will find this material useful. By using demonstrations and hands-on lab exercises, students will learn to carry out these important tasks. This course covers content that was in retired Microsoft Course 20764: Administering a SQL Database Infrastructure.

55318 Advanced Automated Administration with Windows PowerShell

This course teaches students how to automate administrative tasks using PowerShell. Students will learn crucial scripting skills such as creating advanced functions, writing controller scripts, and handling script errors. Candidates will learn how to use PowerShell when working with Microsoft Azure, SQL Server, Active Directory, IIS, Windows PowerShell Workflow, .NET resources, the REST API and XML, CSV & JSON formatted data files. This course replaces retired Microsoft course 10962.

55320 Programming with HTML, CSS, and JavaScript

This course is intended for IT professionals interested in becoming client-side web developers. who need to get a jump start on all three technologies. The course includes more than 30 exercises, providing a rapid hands-on introduction to the three major client-side languages: HTML, CSS, and JavaScript. Students should be prepared to cover a lot of ground quickly. This material updates and replaces course Microsoft course 20480 which was previously published under the title Programming in HTML5 with JavaScript and CSS3.

55342 Supporting and Troubleshooting Windows 11

This course that is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 11 PCs and devices in an on-premises Windows Server Active Directory domain environment. These skills include understanding important Windows 11 features, how these features are used in an Active Directory, and how to troubleshoot these features. This course covers content that was in retired Microsoft Course 10982.

55344 Identity with Windows Server

This course teaches IT professionals how to deploy and configure Active Directory Domain Services (AD DS) in a distributed environment, how to implement Group Policy, how to perform backup and restore, and how to monitor and troubleshoot Active Directory - related issues with Windows Server. Additionally, this course teaches students how to deploy other Active Directory server roles, such as Active Directory Federation Services (AD FS) and Active Directory Certificate Services (AD CS). Although this course and the associated labs are written for Windows Server 2022, the skills taught will also be backwards compatible for Server 2016 and Server 2019. This course replaces retired Microsoft course 20742.

55345 Implementing and Managing Windows 11

This is a 4-day instructor led course is designed to provide you with the knowledge and skills required to install and configure Windows 11 desktops and devices in an on-premises Windows Server Active Directory domain environment.

55348 Administering Microsoft Endpoint Configuration Manager

This course describes how to use Configuration Manager and its associated site systems to efficiently manage network resources. In this five-day course, you will learn day-to-day management tasks, including how to manage applications, client health, hardware and software inventory, operating system deployment, and software updates by using Configuration Manager. You also will learn how to optimize Endpoint Protection, manage compliance, and create management queries and reports. Although this course and the associated labs are written for Windows Server 2022, the skills taught will also be backwards compatible for Server 2016 and Server 2019. This course replaces retired Microsoft course 20703-1.

55366 Querying Data with Transact-SQL

This five-day instructor-led course is intended for IT professionals who wish to use the Transact-SQL language to query and configure Microsoft SQL Server. Students are typically database developers and database administrators, but might also be Business Intelligence developers, report creators, or application developers. In this course, students learn how to query single tables, join data from multiple tables, filter and sort data, modify data, use procedures and functions, and implement error handling.

55371 Windows Server Administration

This course is designed primarily for IT professionals who have some experience with Windows Server. It is designed for professionals who will be responsible for managing identity, networking, storage and compute by using Windows Server, and who need to understand the scenarios, requirements, and options that are available and applicable to Windows Server. The course teaches IT professionals the fundamental administration skills required to deploy and support Windows Server in most organizations. This course replaces retired Microsoft course WS-011.

AI-102T00 Designing and Implementing a Microsoft Azure AI Solution

AI-102 Designing and Implementing an Azure AI Solution is intended for software developers wanting to build AI infused applications that leverage Azure Cognitive Services, Azure Cognitive Search, and Microsoft Bot Framework. The course will use C# or Python as the programming language.

AZ-040T00 Automating Administration with PowerShell

This course provides students with the fundamental knowledge and skills to use PowerShell for administering and automating administration of Windows servers.

AZ-104T00 Microsoft Azure Administrator

This course teaches IT Professionals how to manage their Azure subscriptions, secure identities, administer the infrastructure, configure virtual networking, connect Azure and on-premises sites, manage network traffic, implement storage solutions, create and scale virtual machines, implement web apps and containers, back up and share data, and monitor your solution.

AZ-140T00 Configuring and Operating Windows Virtual Desktop on Microsoft Azure

This course shows experienced Azure administrators how to plan, deliver, and manage virtual desktop experiences and remote apps, for any device, on Azure. Students will learn through a mix of demonstrations and hands-on lab experiences deploying virtual desktop experiences and apps on Azure Virtual Desktop and optimizing them to run in multi-session virtual environments.

AZ-204T00 Developing Solutions for Microsoft Azure

This course teaches developers how to create end-to-end solutions in Microsoft Azure. Students will learn how to implement Azure compute solutions, create Azure Functions, implement and manage web apps, develop solutions utilizing Azure storage, implement authentication and authorization, and secure their solutions by using KeyVault and Managed Identities. Students will also learn how to connect to and consume Azure services and third-party services, and include event- and message-based models in their solutions. The course also covers monitoring, troubleshooting, and optimizing Azure solutions.

AZ-305T00 Designing Microsoft Azure Infrastructure Solutions

This course teaches Azure Solution Architects how to design infrastructure solutions. Course topics cover governance, compute, application architecture, storage, data integration, authentication and identity, networks, high availability, business continuity, and migrations. The course combines lecture with case studies to demonstrate basic architect design principles.

AZ-400T00 Designing and Implementing Microsoft DevOps Solutions

This course provides the knowledge and skills to design and implement DevOps processes and practices. Students will learn how to plan for DevOps, use source control, scale Git for an enterprise, consolidate artifacts, design a dependency management strategy, manage secrets, implement continuous integration, implement a container build strategy, design a release strategy, set up a release management workflow, implement a deployment pattern, and optimize feedback mechanisms.

AZ-500T00 Microsoft Azure Security Technologies

In this course students will gain the knowledge and skills needed to implement security controls, maintain the security posture, and identify and remediate vulnerabilities by using a variety of security tools. The course covers scripting and automation, virtualization, and cloud N-tier architecture.

55337 Introduction to Programming

In this 5-day course, students will learn the basics of computer programming through the use of Microsoft Visual Studio 2022 and the Visual C# and Visual Basic programming languages. The course assumes no prior programming experience and introduces the concepts needed to progress to the intermediate courses on programming, Programming in C#. This course covers content in retired Microsoft Course 10975.

AI-900T00 Microsoft Azure AI Fundamentals

SC-200T00 Microsoft Security Operations Analyst

Learn how to investigate, respond to, and hunt for threats using Microsoft Sentinel, Microsoft Defender for Cloud, and Microsoft 365 Defender. In this course you will learn how to mitigate cyberthreats using these technologies. Specifically, you will configure and use Microsoft Sentinel as well as utilize Kusto Query Language (KQL) to perform detection, analysis, and reporting. The course was designed for people who work in a Security Operations job role.

SC-300T00 Microsoft Identity and Access Administrator

This course provides IT Identity and Access Professional, along with IT Security Professional, with the knowledge and skills needed to implement identity management solutions based on Microsoft Azure AD, and it connected identity technologies. This course includes identity content for Azure AD, enterprise application registration, conditional access, identity governance, and other identity tools.

SC-400T00 Administering Information Protection and Compliance in Microsoft 365

Learn how to protect information in your Microsoft 365 deployment. This course focuses on data lifecycle management and information protection and compliance within your organization. The course covers implementation of data loss prevention policies, sensitive information types, sensitivity labels, data retention policies, Microsoft Purview Message Encryption, audit, eDiscovery, and insider risk among other related topics.

AZ-700T00 Designing and Implementing Microsoft Azure Networking Solutions

This course teaches Network Engineers how to design, implement, and maintain Azure networking solutions. Students cover the process of designing, implementing, and managing core Azure networking infrastructure, Hybrid Networking connections, load balancing traffic, network routing, private access to Azure services, network security and monitoring.

AZ-800T00 Administering Windows Server Hybrid Core Infrastructure

This course teaches IT Professionals how to manage core Windows Server workloads and services using on-premises, hybrid, and cloud technologies. The course teaches IT Professionals how to implement and manage on-premises and hybrid solutions such as identity, management, compute, networking, and storage in a Windows Server hybrid environment.

AZ-801T00 Configuring Windows Server Hybrid Advanced Services

This course teaches IT Professionals to configure advanced Windows Server services using on-premises, hybrid, and cloud technologies. The course teaches IT Professionals how to leverage the hybrid capabilities of Azure, how to migrate virtual and physical server workloads to Azure IaaS, and how to secure Azure VMs running Windows Server. The course also teaches IT Professionals how to perform tasks related to high availability, troubleshooting, and disaster recovery. The course highlights administrative tools and technologies including Windows Admin Center, PowerShell, Azure Arc, Azure Automation Update Management, Microsoft Defender for Identity, Azure Security Center, Azure Migrate, and Azure Monitor.

AZ-900T00 Microsoft Azure Fundamentals

This course will provide foundational level knowledge on cloud concepts; core Azure services; and Azure management and governance features and tools.

DP-080T00 Querying Data with Microsoft Transact-SQL

This course will teach the basics of Microsoft's dialect of the standard SQL language: Transact-SQL. Topics include both querying and modifying data in relational databases that are hosted in Microsoft SQL Server-based database systems, including: Microsoft SQL Server, Azure SQL Database and, Azure Synapse Analytics.

DP-100T01 Designing and Implementing a Data Science Solution on Azure

Gain the necessary knowledge about how to use Azure services to develop, train, and deploy, machine learning solutions. The course starts with an overview of Azure services that support data science. From there, it focuses on using Azure's premier data science service, Azure Machine Learning service, to automate the data science pipeline. This course is focused on Azure and does not teach the student how to do data science. It is assumed students already know that.

DP-203T00 Data Engineering on Microsoft Azure