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55342 Supporting and Troubleshooting Windows 11

This course that is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 11 PCs and devices in an on-premises Windows Server Active Directory domain environment. These skills include understanding important Windows 11 features, how these features are used in an Active Directory, and how to troubleshoot these features. This course covers content that was in retired Microsoft Course 10982.

Description

After completing this course, you will be able to: Describe the processes involved in planning and using a troubleshooting methodology for Windows 11. Troubleshoot startup issues and operating system services on a Windows 11 PC. Perform system recovery. Resolve issues related to hardware devices and device drivers. Administer Windows 11 devices. Troubleshoot issues related to network connectivity. Configure Windows 11 devices by using Group Policy. Configure and troubleshoot user settings. Configure and troubleshoot resource access. Implement remote connectivity. Deploy and troubleshoot applications. Maintain Windows 11 devices

Prerequisites

Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS). Microsoft Active Directory Domain Services (AD DS) principles. Understanding of the Public Key Infrastructure (PKI) components. Windows Server fundamentals. Microsoft Windows Client essentials; for example, experience with Windows 10 or 11 or knowledge from the M70697A: Implementing and Managing Windows 11 course.

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