ITIL 4 Specialist High Velocity IT (HVIT)
This course has been created to help IT service management practitioners working in organizations that are becoming more digitally enabled. You should be familiar with traditional IT service management concepts, and now want to be able to discuss digital with more confidence, to develop practical competences, and to be a valued contributor in the digital domain.
Description
Through this course, you will improve your ability to: Help get customers jobs done - helping customers become who they seek to become Keep raising the bar - taking things to a significantly higher level Trust and be trusted - as professional knowledge workers in a healthy workplace Accept ambiguity and uncertainty - not scared of not knowing an answer Commit to continual learning - all as part of your daily work The scope of the course is the primary activities in the digital value chain. In other words, what you do and which resources you use across the lifecycle of digital products, in order to: Make the right digital investments Realize and deliver digital products and services quickly Provide digital products and services that are highly resilient to disruption Ensure that the service consumer realizes value from the digital products and services Assure conformance of activities with governance, risk and compliance requirements Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement Understand and know how to use the key principles and methods of measurement and reporting in directing, planning and improvement Understand and know how to direct, plan and improve value streams and practices
Prerequisites
If you are interested in this next step on the ITIL journey, please note that you must hold the ITIL 4 Foundation certification.
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