IT Service & Project Management

55301 Mastering Microsoft Project 2019

This course is intended for those interested in expanding their knowledge base and technical skills about Microsoft Project. Starting with the basic concept, you will gain hands-on experience with all the functions needed to plan and manage a small to medium-size project, including how to level resources and capture both cost and schedule progress.

Agile Project Management Methodologies

Many organizations are incorporating different project management methodologies into their skill base. This course is designed for individuals who need to get started with agile concepts and practice. Basic planning is covered along with the various roles and responsibilities of customers and developers / practitioners. Learn about epics, stories, sprints, feature prioritization and value-driven delivery.

Authorized Certified Associate in Project Management (CAPM)

Every career in project management has a beginning and that is the purpose of this course. You will learn the fundamentals of project management. This includes project performance, when to use the predictive or adaptive methodologies, business analysis domains, and frameworks, as well as the proper use of one of the various adaptive frameworks.

Certified Agile Service Manager (DevOps Institute)

This course provides an introduction to Agile Service Management, the application, and integration of agile thinking into service management processes and process design projects. Agile thinking improves IT?s effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements. This course prepares you for the Certified Agile Service Manager (CASM) certification.

Certified Information Systems Auditor (CISA)

Certified IT Asset Manager (CITAM)

ITIL 4 Foundation

ITIL is the world's leading best practice framework for implementing IT Service Management. ITIL version 4 introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as Lean IT, Agile, DevOps and Organizational Change Management. This foundational course immerses you in the guiding principles, dimensions, and practices of ITIL 4.

ITIL 4 Specialist Create, Deliver and Support (CDS)

This course begins your journey toward the ITIL Managing Professional designation. You will acquire insight that will allow you to integrate different value streams and activities to create, deliver and support IT-enabled products and services. Armed with this knowledge and skill set, you will be confident in running those IT-enabled services, teams and workflows successfully.

ITIL 4 Specialist Drive Stakeholder Value (DSV)

This course covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape.

ITIL 4 Specialist High Velocity IT (HVIT)

This course has been created to help IT service management practitioners working in organizations that are becoming more digitally enabled. You should be familiar with traditional IT service management concepts, and now want to be able to discuss digital with more confidence, to develop practical competences, and to be a valued contributor in the digital domain.

ITIL 4 Strategic Leader Digital and IT Strategy (DITS)

This course takes you on a digital strategy journey. Its iterative, eight-step model moves from vision through to actions and is about creating sustainable, digital momentum. You experience the four key capabilities to develop a holistic, digital capability framework: digital leadership, managing innovation and emerging technologies, risk management and structuring a digital enterprise.

ITIL 4 Strategist Direct Plan and Improve (DPI)

This unique and central course covers requirements in both the ITIL Managing Professional and ITIL Strategic Leader designations. As such, this course is a must-have in any ITIL 4 professional development plan. You will gain the practical skills needed to establish a learning and improving IT organization that possess a strong and targeted strategic direction.

Lean Six Sigma Black Belt

Lean Six Sigma Green Belt

Lean Six Sigma Yellow Belt

Earn your Six Sigma Yellow Belt certification from an industry leader in Lean Six Sigma training. This course offers coverage of the Define, Measure, and Control phases in Six Sigma Methodology. The Six Sigma Yellow Belt certification will prepare you for a deeper understanding of Six Sigma. You will be prepared to collaborate with certified Black Belt and Green Belts, as they work through even the most advanced Six Sigma projects. Successful candidates will be awarded the Lean Six Sigma Yellow Belt certification from Lean Sigma Corporation after passing the included certification exam. The certification exam is included in this course and you can take the exam at your convenience after passing section quizzes. You must complete the exam within 6 months of class

Project Management Essentials

Project managers are always under severe pressure to complete projects on time and within budget. However, most projects fail to meet these demands, and, as a result, many projects are terminated early. Successful project management requires knowledge and experience. This course is designed to provide you with the generally recognized practices of project management to successfully manage projects.

Project Management Fundamentals

In this course, students will identify effective project management practices and their related processes. They will examine the elements of sound project management and apply the generally recognized practices to successfully manage projects.

Project Management Professional Certification Training

The Project Management Professional Certification Prep course is an extensive program designed to equip learners with the knowledge and skills essential for effective project management. It covers a comprehensive range of topics that form the basis of the exam content outline, from fundamental concepts like understanding what a project is, to more complex subjects such as risk, procurement, and Stakeholder management.

Project Management: Fundamentals of Predictive and Adaptive Methods

This course teaches the fundamentals of project management and its underlying structure and elements, including project phases, project life cycles, stakeholders, and areas of expertise. These, coupled with the ability to identify the project management processes that are recognized industry wide as good practice, will help you to apply effective project management techniques to improve the efficiency of your projects and ensure their success. This course is designed to cover various project management approaches and is not intended to focus on a single methodology or framework.

Scrum Developer Certified (SDC)

In this course, students learn to understand the basics of Scrum, effectively contribute to a Scrum project, and learn how to enable Scrum Team members to apply Scrum effectively in Scrum/Agile projects.