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ITIL 4 Foundation

ITIL is the world’s leading best practice framework for implementing IT Service Management. ITIL version 4 introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as Lean IT, Agile, DevOps and Organizational Change Management. This foundational course immerses you in the guiding principles, dimensions, and practices of ITIL 4.
Days 2
$2,495.00
Excl.HST
All Locations
All Categories
(GMT-05:00) Eastern Time (US & Canada)

Course Description

By completion of this course, you will have a deep understanding of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITIL Practices, and the new Value Service Chain that incorporate the core of ITIL version 4.

Prerequisites

While there are no prerequisites for this course, please ensure you have the right level of experience to be successful in this training.

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