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Excellence in Customer Service (Advanced)

As a customer service representative, you’re expected to handle every customer that comes your way. To be effective, you need not only knowledge of the products or services your company sells, but also people skills that will help you interact with customers in a positive and professional manner.
Days 1
$495.00
Excl.HST
All Locations
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(GMT-05:00) Eastern Time (US & Canada)

Course Description

 In this course, you will apply important principles and skills you can use as a customer service professional.

In addition to providing basic customer service, you’ll also learn important principles and skills you can use to solve difficult and challenging customer interactions, encourage further sales, and take on leadership responsibilities.

Prerequisites

To ensure your success, we recommend you have some level of customer-service work experience in any of a variety of organizational settings.

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